Once an order has been placed by the customer and accepted by the company, if the customer wishes to then cancel or vary the order they shall be liable for any costs of manufactured incurred by the company at that point in time.
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Title and ownership of goods shall only pass to the customer when they have paid to the company all that is owing in regards to the cost of the goods.
As many of our products are made to order and arrive assembled, they usually cannot be returned. However in some circumstances where it may be possible to return, Aurora Office Furniture reserves the right to charge a 30% restocking fee. Please contact us if you have any queries regarding returning an item. Please be aware that refunds and exchanges are made at the sole discretion of Aurora Office Furniture
We provide all products with a warranty of 12 months with some products for up to 10 years from the date of delivery. Warranty will be noted on either the invoice or the quote. These Warranties do not cover such things as wear and tear, neglect, loss or damage from fire, smoke, sunlight , whethering, theft or accidental damage.
If an item is found faulty, we will replace it free of charge.
We will deliver your goods as soon as possible when they have arrived into our warehouse. Leadtimes may take up to 6 weeks. An approximate date will be given to you at the time that your order is processed. We will contact you when the goods are ready to be delivered.
Damage or missing parts - If a product is delivered damaged or with parts missing, the company will replace these missing parts, however the customer must notify the company in writing to firstname.lastname@example.org and send photos through of any damage before and action is taken. The company will not replace whole products when replaceable components are damaged.
Custom-made items are non-returnable, this includes all furniture in non-standard colours or sizes or chairs upholstered in non-stocked fabrics. Any time frame or approximate date of delivery should be treated purely as an estimate only as while we make every effort to dispatch the goods within the time frame quoted, no liability can be accepted by the company for failure to deliver within this time frame. The company shall not be liable for any loss or damage causing a delay in the delivery of goods.